Punctuality Policy

• Appointment Punctuality

We value your time and strive to provide the best service possible. To ensure a smooth operation and respect for all clients, we require all customers to arrive on time for their scheduled appointments.

• Late Arrivals

If you arrive more than 10 minutes late for your appointment, you may incur a £10 late fee or risk having your appointment canceled at our sole discretion. This policy helps us maintain our schedule and provide timely service to all our clients.

• Cancellation Due to Lateness

In the event of a cancellation due to lateness, no refunds will be applied. You will need to make a new booking for another appointment.

• No Refunds

Please note that no refunds will be provided for late arrivals that result in a cancellation. This policy is in place to ensure fairness and efficiency for all clients.

• Booking a New Appointment

If your appointment is canceled due to lateness, you will be required to book a new appointment. Please check our availability and schedule a time that suits you to avoid future lateness.